Frequently Asked Questions

WHERE IS MAASMECHELEN VILLAGE LOCATED?

In the heart of Limburg, located on the border between Belgium and the Netherlands.

WHAT DAYS IS MAASMECHELEN VILLAGE OPEN?

Every day of the week:

From Monday–Friday: 10.00 until 18.00
Saturdays and Sundays: 10.00 until 19.00.

On Christmas Eve and New Year’s Eve the Village is open until 16.00.

Check our Opening Times page here for exceptional closing days. 

DO THE BOUTIQUES ACCEPT CREDIT CARDS?

Yes, all boutiques accept credit cards.

IS THERE AN ATM?

Yes, you can find the ATM next to the offices, at the entrance with the yellow clocktower.

DO THE BOUTIQUES ACCEPT CHINA UNIONPAY?

All guests can purchase a Maasmechelen Village Gift Card and pay with their UnionPay International card. Simply visit the Maasmechelen Village Tourist Information Centre to make your purchase. Some boutiques allow you to pay directly with your UnionPay International card including Gaastra Footwear, Kipling, Lacoste, Rodania & Co and Schiesser.

HOW CAN I GET A VIP DAY PASS ENTITLING ME TO SAVINGS OF 10%?

You will need to have an invitation and exchange this for a VIP Day Pass. Customers who stay at hotels local to our Village may be given a VIP Invitation in exchange for a VIP Day Pass which you can pick up at the Village Tourist Information Centre. If you have already signed up for membership, please look out for emails announcing promotions and follow the instructions on how to claim reductions. If you are not a member yet, please register online at MaasmechelenVillage.com

HOW MANY BOUTIQUES ARE THERE AT MAASMECHELEN VILLAGE?

More than 100, from Furla and UGG® Australia to Michael Kors and Hugo Boss.

ARE DOGS ALLOWED IN THE VILLAGE?

Dogs are not allowed. However, we can lend you a trolley to transport your pet during your day of shopping or leave your dog in total security in our kennels. Both are free. We do allow assistance dogs in the Village. Go to the Tourist Information centre or to the Offices, beneath the yellow clock tower, to borrow a trolley and find out about the conditions (limited availability).

WHAT IS THE MAASMECHELEN VILLAGE GIFT CARD & HOW CAN I PURCHASE ONE?

Please find out more about our Maasmechelen Village Gift Card here.
You can purchase Maasmechelen Village Gift Cards online from our website or at the Tourist Information Centre. If you do buy your Maasmechelen Village Gift Card online, you will need to activate it at our Tourist Information Centre. Make sure to bring the Gift Card, photo ID and the letter with the activation code.

HOW DO I GET TO MAASMECHELEN VILLAGE FROM BRUSSELS?

If you want a relaxed and restful journey to Maasmechelen Village, you will most certainly enjoy our daily Shopping Express® service. The pick-up point is situated in the heart of Brussels where the Shopping Express™ leaves at 10.00 and returns you safely at 17.30.

For more information about ticket prices and terms and conditions, click here.

HOW DO I GET TO MAASMECHELEN VILLAGE BY PUBLIC TRANSPORT?

By bus

There is a regular bus service between Maasmechelen Village and Hasselt or Genk. The 45 bus leaves from Hasselt and Genk station and takes you to our nearest stop called ‘Eisden Maasmechelen Village’ in 40 to 60 minutes.

For more details about the bus service, visit www.delijn.be or navigate to our 'Getting Here' page.

By train

The nearest train stations are situated in Maastricht Genk and Hasselt, all approximately a 20–30-minute drive from here by car, and a 60-minute drive by bus. For more information, make sure to take a look at www.b-rail.be or navigate to our 'Getting Here' page.

By boat

You can moor your boat at our jetty by the Zuid-Willemsvaart, opposite the Village.

WHERE CAN I GET A TAXI AT MAASMECHELEN VILLAGE?

Taxi Maaskant operates in the Maasmechelen area and is available for hire to take you to and from the Village. For more information about travelling to Maasmechelen Village by taxi, please telephone +32 (0)475 45 77 22.
You can also order a taxi from a local company at the Tourist Information Centre, or ask our Security team in the Village.

ARE THERE ANY RESTAURANTS IN THE VILLAGE?

Yes. Ellis Gourmet Burger, Giuliano, The Foodmaker, Noodles, Amorino, Chez Lulu and Mea Cuppa serve food throughout the day. Neuhaus and Leonidas offer you the best Belgian chocolate.

Click here for an overview. 

IS THERE ANYWHERE I CAN LEAVE MY LUGGAGE?

There is no luggage hold facility for customers. We would advise you not to travel with your luggage to Maasmechelen Village.

DO YOU HAVE WHEELCHAIRS AVAILABLE FOR LOAN?

Yes, wheelchairs are available in Maasmechelen Village. Visit the Tourist Information Centre or the Offices, beneath the yellow clock tower, for more information about accessibility and lending conditions (limited availability).

DO YOU HAVE PUSHCHAIRS FOR CHILDREN AVAILABLE FOR LOAN?

Yes, pushchairs are available on the same conditions as wheelchairs and are also available in the Tourist Information Centre and the Offices, beneath the yellow clock tower (limited availability).

WHAT DO I DO IF I'VE LOST PROPERTY OR FIND PROPERTY SOMEONE HAS LOST?

Please report cases of lost property or hand in items to our Security team, they are located in the yellow clock tower. If you have lost something, we will write down your details as well as a description of the item and you will be contacted if it’s found.

IS THERE INTERNET ACCESS AT MAASMECHELEN VILLAGE?

Free Wi-Fi is available throughout the Village and within the cafés on site. There are however no public computers available to customers at Maasmechelen Village. The nearest place where you could use the internet or print something would be the local library in Maasmechelen, about a ten-minute walk from Maasmechelen Village.

Address: Heirstraat 239 | 3630 Maasmechelen

CAN I USE FOREIGN CURRENCY OR TRAVELLERS CHEQUES AT THE VILLAGE?

It is generally not possible to use foreign currency or travellers cheques at the stores in Maasmechelen Village. The nearest place to exchange currency or bank your travellers cheques is in the town centre of Maasmechelen.

Address: Pauwengraaf 3630 | Maasmechelen

WHAT TOURIST ATTRACTIONS ARE AROUND MAASMECHELEN?

You can visit the town of Maasmechelen, which is a pleasant ten-minute walk from Maasmechelen Village. You could visit Bokrijk or wander around The Hoge Kempen National Park. Hasselt and Maastricht are only a short drive away either by car or bus. At the Tourist Information centre we have a multitude of brochures and leaflets with more details on attractions and activities in the area. Have also a look at our 'Local Attractions' page.

HOW CAN I FIND A PLACE TO STAY OVERNIGHT IN THE AREA?

At the Tourist Information Centre, we can provide information on a variety of accommodation providers in the area. We also run an accommodation booking service available online. Find your hotel here.

WHAT DO I DO WHEN I NEED FIRST AID?

There are people from the Security team walking through the Village constantly, ask them for help straight away or go to the Tourist Information Centre.

WHERE DO I PARK WITH A CAMPER?

You can park at the public parking space next to Maasmechelen Village, before the Tourist Information Centre of Maasmechelen.

CAN I CHARGE MY ELECTRIC BIKE?

There is a charging station at the entrance next to the yellow clock tower.

CAN I CHARGE MY ELECTRIC CAR?

There are four available spaces on the parking where you can charge your car. You can find them by the entrance with the yellow clock tower.

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